Alert 1 is one of the most widely trusted providers of medical alert systems nationwide. The company offers numerous outstanding products designed to ensure the safety of either you or the senior in your life. Their medical alert systems are affordable, reliable, and built to best suit your needs.
- 30-Day Money Back Guarantee
- BBB Rating: A-
- Over 28 Years of Business
- Services All 50 States
- Failsafe 24/7 Monitoring with Multiple Response Centers
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About the Company
Alert 1 opened their first location in 1988 and have been in business for over 28 years. The company serves all 50 states, and their headquarters are located in Williamsport PA.
They were an EMSY Award winner in 2015, and the company has been featured on programs such as FOX News, ABC News, and Good Morning America.
The company is a Thayer Certified fair employer that goes above and beyond to ensure safe and favorable working conditions for their workers. Employees are all documented workers who are paid livable wages and work in clean environments.
Customers can feel safe and secure knowing they are Payment Card Industry (PCI) compliant and have met all requirements set forth by the Security Standards Council. To meet these requirements, a company must prove that all consumer credit card information is processed, stored, and transmitted securely.
The business is HIPAA compliant and takes the privacy of their customers seriously.
All Command Center Operators and Senior Care Specialists are located within the United States. The company does not outsource their workers outside of the country.
The company was acquired by ResponseLink in 2008.
Available Products
Home Medical Alert System
This alert system allows you to choose between a wristband or necklace help button; whichever is more comfortable for you. The system features a 24-hour backup battery so that if your power fails, you will still have protection. The home medical alert system automatically performs a silent test every 28 days to ensure that everything is working properly. It is also compatible with pacemakers.
- Includes POM unit, help button, phone cord, AC wall plug, quick start guide
- 600 ft range around the base unit
- 5+ year battery life
- Connects to landline
- No cellular
- Not GPS enabled
- Automated fall detection
- Notifies emergency contact
Home Fall Detection Medical Alert
This medical alert pendant has a lifespan of over 2 years, features low battery detection and is comfortable to wear. The medical alert system features a personalized response which allows you to choose who to contact during an emergency.
- Includes POM unit, fall sensor pendant, phone cord, AC wall plug, and quick start guide
- 400 ft range from base unit
- 2+ year battery life
- Connects to landline
- No cellular
- Not GPS enabled
- Automated fall detection
- Notifies emergency contact
PAX Mobile Fall Detection System
The PAX System, which is one of the smallest pendants on the market, features GPS and does not require a base station or landline phone. Equipped with a microphone and speaker, the PAX System allows for easy 2-way communication with the company command center. This system is also showerproof to keep you protected at all times.
- Includes lanyard, belt clip, charger, power cord, and user guide
- Unlimited range
- Up to 36 hours of battery life
- No landline needed
- Cellular connection
- GPS enabled
- Automated fall detection
- Notifies emergency contact
The PAX Mobile System arrives pre-programmed and is easy to set up. Just charge the device and follow the voice prompts. This unit also features unlimited button pushes and unlimited talk time so that you can stay on the line for as long as you want.
Kelsi Mobile Medical Alert System
The Kelsi mobile medical alert system is subtle and comfortable to wear. It features the same GPS system as 911 and works on the T-Mobile cellular network. No additional cellular plan purchase is necessary. The unit is also showerproof so that you are always protected.
- Includes AC wall charger, lanyard, attachments for keychain and belt loop
- Unlimited range
- 60-day battery life between charges
- No landline needed
- Cellular connection
- GPS enabled
- Notifies emergency contact
Comparing Mobile Systems
In addition to their home medical alert systems, There are three mobile options for their customers who tend to be on-the-go more often. These mobile alert systems are:
- Kelsi Mobile Medical Alert System
- PAX Mobile Medical Alert System
- PAX Plus Mobile Medical Alert System
Kelsi Mobile Medical Alert
The Kelsi mobile medical alert system runs on either the AT&T or T-Mobile cellular network and is designed for users to take with them on-the-go. No cellular contract is required for customers. This product features a 30-day battery life and users have an unlimited number of button pushes. The Kelsi is the most bare-boned mobile alert system in the product line.
PAX Mobile Medical Alert
The PAX mobile medical alert system features GPS and cellular technology to keep customers protected no matter where they go. Advanced fall-detection technology features analysis and identification using cloud-based algorithms, senses falls automatically, and notifies the command center.
PAX Plus Mobile Medical Alert
The PAX Plus is the most comprehensive system offered by the business. This medical alert system is an all-in-one that has all the capabilities of the PAX as well as in-home protection. The PAX Plus can be worn as a clip-on for the waist or as a necklace when customers are traveling. When the user is home, they can put the PAX Plus on its cradle and it will act as a home alert system.
The PAX Plus system includes a compact fall-detection pendant to go along with the mobile pendant. Users can wear their fall-detection pendant around the home while the mobile unit charges so that they are always protected.
Equipment Options
Here are a few additional add-on options you may choose.
Voice Extender: $99.99
- Perfect for multi-story or large ranch-style homes
- Can be used as a speakerphone for 2-way conversations
- Easy to mount on wall
- Available for table-top use
- Compatible with Home Medical Alert and Home Fall Detection
- Landline required
Fall Protection Package: $200.00
- Includes 2 wall mount buttons, two motion-sensing nightlights, 18-pack of adhesive tub strips, and 12-piece set of corner guards
- Protects the most dangerous areas of your home
- Wall-mount buttons that allow you to call for help quickly
- Motion sensing nightlights to reveal tripping hazards in the dark
- Adhesive tub strips for safer footing on no-slip surface
- Compatible with home medical alert system
Medication Reminder & Organizer: $149.95
- Simple as a digital clock
- Extra large LED display
- Program up to 4 medication reminders per day
- Tamper proof
- Includes 48-hour rechargeable battery back-up for power failures or travel
Emergency Lockbox: $39.95
- Hanging Lock Box
- Dimensions: 6 x 2.5 x 1.5 in.
- Weight: 13.2 oz
- Shatter-proof
- Holds up to 5 keys
Stretch Band Medical ID Bracelet: $34.95
- Stainless steel
- Stretches
- Panel opens and closes with space for patient information
Pricing Information
Each medical alert system is accompanied by a monthly plan or annual plan. The annual plans are cheaper on a per-month basis.
| Service | 1 User Monthly | 1 User Annual | 2 Users Monthly | 2 Users Annual |
|---|---|---|---|---|
| Home System | $39.95 | $29.95 | $53.93 | $44.93 |
| Home w/ Fall Detection | $45.95 | $35.95 | $68.93 | $53.93 |
| Kelsi Mobile | $59.95 | $49.95 | $89.93 | $74.93 |
| PAX Mobile | $59.95 | $49.95 | $89.93 | $74.93 |
| PAX Plus Mobile | $69.95 | $59.95 | 104.93 | $89.93 |
- The equipment is included in the monthly/annual price
- Free activation on each of their medical alert systems
- 100% warranty and 30-day money back guarantee on annual plan purchases
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Contract Information
Unlike many other medical alert providers, they do not saddle their customers with any long-term contracts and allows them to cancel their service at any time.
They offer a 30-day money back guarantee to all new customers. However, to qualify, customers must satisfy the following requirements:
- Test the medical alert device and connect to the command center within 30 days
- Subscribe to an annual plan
- Send the device back within 30 days in the same condition it was received
It is important to note that if you decide to cancel your service beyond the first 30 days, you will be responsible for all pre-payments made for future months. Refunds within the 30-day window apply only to pre-payments made for annual plans.
Multi-Lingual Support
The company currently boasts support for 190 different languages. For a full list of supported languages, you can visit this page.
Monitoring Services
You are able to tailor the responders in your Circle of Care to best fit your needs. You may choose to have 911 called immediately, or you can opt to have them call a family member or a neighbor to check on you first.
Once you press the button, you are connected directly to the Command Center which is available 24/7 every day of the year. The command center will contact your personalized responders to come to your aid immediately and will also notify family members or caretakers.
There is no limit on button pushes or talk time, so you never have to worry about reaching a limit or running out.
Range
Depending on which one you choose, your alert system will have a range in which it will operate. The Mobile Fall Detection System and the Kelsi Mobile Medical Alert system are both cellular systems which means they use services such as AT&T and T-Mobile.
They essentially have unlimited range since they do not need to be near a base station. The Home Fall Detection Medical Alert System has a range of approximately 400 feet from its base station while the Home Medical Alert System extends to about 600 feet.
Battery Life
The home units have much longer battery life than the mobile units since they remain plugged in and do not need to be continually re-charged. The Home Fall Detection Medical Alert System has a battery life of over two years while the Home Medial Alert System lasts for over 5 years.
The Mobile Fall Detection unit gives you approximately 36 hours between charges. The Kelsi Mobile Medical Alert System can last over 60 days before needing to be charged.
Installation Process
The alert systems arrive pre-programmed. They will include a quick start guide and only need to be plugged in or charged before they are ready for use. Customers will enjoy both free shipping and free activation for each of their medical alert systems.
Customer Service
There are various points of contact depending on what type of assistance the client is seeking. Member care services can be reached via telephone at 1-800-693-5433 and are offered Monday-Friday from 9:00am-8:00 pm Eastern and Saturday from 9:00am-5:30 pm.
Their technical support team can be reached at 1-800-693-5433. They also feature a section on their site for troubleshooting where you can choose whichever device you have and search for the answer to your question.
Feedback
As of August 2017, the company has an “A” rating with the Better Business Bureau. There have been 131 complaints closed within the last 3 years with 25 of those being closed in the last 12 months. Most customer complaints were regarding billing issues or problems with the products or service. There are currently 11 negative reviews.
Many of the issues could likely be avoided with better understanding of the company policies, so it is important to have a strong understanding of what your options are as a customer when using their services.
Our Alert 1 Review
The company offers flexibility to their customers and makes it easy for anyone to get a medical alert system that best fits their needs and lifestyles. Whether you’re looking for a system that covers you in-and-around your home or one that you can take wherever you go, Alert 1 has a product that will keep you covered.